0
0

Your cart is empty

Welcome to aubaine.ca!

Return Policy

Hassle-Free Returns

Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, you have 7 days from receipt of the package to initiate a return — hassle-free, no questions asked.

Return Conditions

  • The product must be in its original condition, unused and in its original packaging.
  • Accessories, manuals and included gifts must be returned.
  • The receipt or proof of purchase is required.
  • Return shipping costs are at the customer's expense, except for a defective product.

Non-Returnable Items

  • Food or perishable products
  • Downloaded software or digital licenses
  • Personalized or custom-made items
  • Personal hygiene items (unsealed)
  • Gift cards

Return Process

  1. Contact our team at [email protected] with your order number.
  2. Our team will send you a return form and shipping instructions.
  3. Carefully package the product and ship it to the provided address.
  4. Upon receipt and verification, the refund will be processed within 5 to 10 business days.

Refunds

Refunds are made to the same payment method used for the purchase. Initial shipping costs are not refundable and return shipping is at the customer's expense, unless the product is defective.

Defective Product

If you received a defective or damaged product upon delivery, contact us with photos within 7 days of delivery. We will cover return costs and arrange a full replacement or refund.

aubaine.ca Guarantees

  • Hassle-Free Returns
  • Secure Payment
  • Support Mon–Fri, 9 am–3 pm
  • Free Shipping
Contact Us

For any return or question:

[email protected]

Contact Us

How does a return work?

You have 7 days from receipt of the package to initiate a return. Write to [email protected] with your order number: you will receive a return form and shipping instructions. The product must be in its original condition, unused and in its original packaging, with proof of purchase.

Refunds

Once the return is received and verified, the refund is processed within 5 to 10 business days, to the payment method used at purchase, including taxes. Initial shipping fees are not refundable and return shipping is at the customer's expense, except for a defective product — in that case, return costs are covered and the product is replaced or fully refunded.

Frequently asked questions

How long do I have to return an item?
7 days from receipt of the package.
Who pays for return shipping?
Return shipping is at the customer's expense. The only exception is a product that is defective or damaged on delivery, for which we cover the return costs.
When will I get my refund?
Within 5 to 10 business days after the return is received and verified, to the original payment method.
Are taxes refunded?
Yes. A full refund covers everything you paid, taxes included; a partial refund is prorated, taxes included.
Which items cannot be returned?
Food or perishable products, downloaded software and digital licenses, personalized items, unsealed personal hygiene items and gift cards.

💛 Our promise: helping you save. Despite all the care we put into tracking prices, we simply cannot guarantee they are accurate at all times — they come from flyers and merchants and can change without notice. Every week, we work to give you a fair and reliable picture so you can follow your products, spot real discounts and buy at the right time, at the best price. At aubaine.ca, every dollar saved matters: our mission is to hunt down the best deals for you. Always confirm the final price in store or with the merchant.

Shopping Cart