Nurse On Board

Nurse On Board is a private-duty nursing and healthcare navigation service located at 2750 Carousel Crescent in Ottawa, Ontario, listed under Clinics in the aubaine.ca directory.

For households across Ottawa managing a chronic condition, a recent hospital stay, or the day-to-day realities of aging in place, the appeal is straightforward: someone qualified handles the coordination that families often struggle to keep on top of on their own. Given Ottawa's mix of downtown apartments, suburban single-family homes in the east and west end, and rural pockets on the city's outskirts, in-home care that travels to the client instead of requiring a clinic visit is a practical fit for a spread-out city where not everyone can easily get to a downtown medical building, especially in winter.

Services offered

Nurse On Board's care model centres on assigning a Nurse Care Manager who oversees a client's overall health situation rather than treating a single, isolated issue.

Health care management and oversight

A Nurse Care Manager takes the lead on organizing appointments, medications, and communication between different care providers, reducing the burden on family members who may not have a medical background or the time to manage it all.

Support for adult children and families

For adult children who live elsewhere in the city, in another part of Ontario, or further away and cannot be physically present for a parent's care, the service acts as an on-the-ground contact who can attend appointments, ask informed questions, and report back.

Hospitalization oversight

Support extends to before, during, and after a hospital stay, with an emphasis on continuity of care once someone returns home, aimed at avoiding the kind of gaps that can lead to a return trip to hospital.

Specialized care streams

The organization also organizes its services around particular situations, including palliative and cancer-related care coordination, integrative medicine navigation, Parkinson's-specific support, cannabis-related care coordination, and end-of-life planning resources. Virtual services and wellness packages are also part of the range offered, giving families in Ottawa and the surrounding region options beyond an in-person visit alone.

What a typical engagement looks like

Because this is a coordination and in-home nursing model rather than a walk-in clinic, the process generally starts with a conversation to understand the client's situation before any care plan is built.

A family typically reaches out by phone or through the website to describe the situation — whether that is an aging parent living alone in a house near the Ottawa River, a couple in a retirement residence needing a second set of eyes on their care, or someone recently discharged from hospital. From there, a Nurse Care Manager is matched to the file and a plan is built around the specific concerns raised, rather than a one-size-fits-all package. Because the nursing team travels to the client, scheduling tends to revolve around the client's routine and the availability of the assigned nurse, which can mean planning a few days ahead rather than expecting same-day drop-in service. Families considering this kind of support are encouraged to ask directly about scheduling windows, since hours can vary by the type of care being coordinated.

On cost, the specifics depend on the scope of care required, so anyone weighing a budget for ongoing in-home nursing support should contact the office directly for a quote tailored to their situation. It is also worth noting that some extended health insurance plans cover a portion of in-home nursing services, and part of the intake conversation can include help understanding whether a policy applies before committing to a plan.

Why location matters for this kind of care

Ottawa's climate and geography shape how in-home care gets delivered day to day. Winter conditions can make travel to a clinic difficult for seniors or those recovering from illness, which is part of why a nurse coming to the home rather than the other way around resonates with local families. The city's bilingual population and its mix of urban core and outlying communities also mean that care coordination often has to account for language preferences and distance when matching a Nurse Care Manager to a household.

Payment for services is arranged directly with the office, and various payment methods are typically accepted; anyone with a specific payment question should confirm directly, since arrangements can vary by service type.

Frequently asked questions

Does Nurse On Board operate as a walk-in clinic in Ottawa?

No.

Who typically uses this kind of service?

Seniors living independently or in a retirement residence, adult children coordinating care from a distance, and individuals navigating a hospital stay or a specific condition such as Parkinson's or cancer are among the situations the service is built around.

Is in-home nursing covered by insurance?

Some extended health plans include coverage for in-home nursing services. Confirming this depends on the individual policy, and the office can help with the assessment process during intake.

How does someone get started?

The process begins with a phone call or a website inquiry to describe the situation, after which a Nurse Care Manager is assigned and a care plan is developed around the specific needs identified.